You Build.
We Manage.
Hand off warranty management — we run it on Cascade Connect + 
We administer your full one-year warranty, run new-home orientations, staff a 24-hour hotline, and coordinate every trade — all run on our own platform, Cascade Connect, powered by our patent-pending IQ engine and included at no extra cost to you.
Trusted by Top Builders
Industry-leading builders across Washington choose Cascade Builder Services.
See the numbers behind itThe whole warranty burden — off your plate.
Full warranty administration
We administer the complete one-year materials-and-workmanship warranty for your homes — from the first claim to final resolution.
New-home orientations
We walk your buyer through the home — documenting deficiencies, explaining its features and components, and reviewing normal maintenance — so expectations are clear from day one.
24-hour emergency hotline
Your buyers always reach a real warranty team — day, night, weekends — so emergencies never land on you.
Trade coordination
We dispatch, schedule, and follow up with your subcontractors, so your staff never chase a trade again.
Quality-control inspections
Rigorous QA inspections catch issues before — and after — they become warranty claims, protecting both your reputation and your homeowners.
On-site warranty evaluations
We meet on site to evaluate warranty claims in person — no detached, online-only assessments like other companies.
Cascade Connect, powered by IQ
Every home we manage runs on the modern warranty platform we built ourselves — and IQ, its claims engine, is what makes it fast. Your buyers get an experience they rave about; you get total visibility into the work we do on your behalf.
IQ is the engine inside Cascade Connect. It reads the warranty assigned to that specific home, drafts the coverage determination and the service order, and routes the work to the right subcontractor — then our warranty team reviews and approves before anything sends.
A homeowner portal they love
One clean dashboard for your buyers — claims, documents, and scheduling in one place, not buried in nested menus.
IQ claim processing
Batches of claims become drafted service orders with the right subs assigned — reviewed by our team, then dispatched in a click.
Warranty analytics & real-time visibility
Every claim across every community, live — plus cycle times, subcontractor performance, and root-cause reports so you see exactly where your warranty load comes from.
One platform, every device
No separate, stripped-down mobile app — your buyers get the same full experience on phone, tablet, or desktop, not a crippled companion app.
No other warranty management company runs on anything like it. Our service is powered by the patent-pending IQ claims pipeline — batch claim adjudication grounded in each home's actual warranty, one-click dispatch, and a record written carefully every time.*
*Based on publicly available information about comparable warranty management providers.
Walk a batch through it — click each step
Every word IQ writes below is verbatim. Nothing here is a mockup.
The determinations, the decline, the troubleshooting question, and the homeowner message are copied character for character out of Cascade Connect running on live claims. The screen around them is rebuilt so you can click through it at your own pace — the text IQ produced is untouched, including its length.
- 1Claim comes in
- 2IQ drafts the determination
- 3IQ assigns the sub
- 4The next one gets declined
- 5One click applies and sends
- 6When IQ needs more info
- 7One click gets the answer
Description
Evaluation Notes
Description
Evaluation Notes
Created Aug 1, 2026
Description
Evaluation Notes
Nothing here waits for a click in the product — every determination, citation, sub assignment, and service order is already drafted by the time our warranty team opens the claim. This walkthrough just slows it down so you can watch each one land. The only clicks that matter are the ones that send.
When it turns adversarial, the written record is your defense.
Homeowners are gracious for months — right up until they aren't. One major leak, a month of repairs and remediation, and the friendliest file you have is suddenly being read by an attorney. What protects you then isn't how pleasant the phone calls were. It's what got written down — and we write it for you.
Every determination cites the governing provision
We decide each item against the warranty assigned to that specific home and quote the standard by section — not a paraphrase from memory, and not another plan’s language pasted in from habit.
Consistent prose, not thirty-second notes
IQ drafts the determination and the service order; our warranty staff review and approve every one. You get the careful version on the busy weeks too — which is exactly when thin records get written.
Written to be read by a stranger
Pulled two years later by someone building a case, the file reads complete, consistent, and specific — the difference between a defensible record and a thread of half-finished messages.
One less thing on your staff
The record that protects you is produced as a by-product of us administering the claim. Nobody on your team has to remember to write it well under pressure.
Why builders choose CBS
A specialized team, not a side department.
Cost-effective
Outsource warranty to a specialized team and cut the overhead of doing it in-house.
Expert team
Trained specifically in residential construction and high-touch homeowner care.
Tech-enabled
Full transparency for you, a seamless experience for your buyers — on Cascade Connect.
Scalable
We grow with your production volume, so service never falls behind your closings.
Two ways to work with us
Pick what fits your team.
Full-service
We run warranty management end to end — on Cascade Connect, included. The lowest-lift option for your team.
License Cascade Connect
Keep warranty in-house, but run it on our platform. Your team, our software — with IQ and the analytics that save them hours.
See licensing & pricingGet a Quote
Tell us a bit about your business and we'll put together a quote.