Cascade Builder Services

You Build.
We Manage.

Hand off warranty management — we run it on Cascade Connect.

We administer your full one-year warranty, run new-home orientations, staff a 24-hour hotline, and coordinate every trade — now powered by our own platform, Cascade Connect, included at no extra cost to you.

18 years
Managing warranties
5,000+
Homes administered
24-hour
Emergency support

Trusted by Top Builders

Industry-leading builders across Washington choose Cascade Builder Services.

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The whole warranty burden — off your plate.

Full warranty administration

We administer the complete one-year materials-and-workmanship warranty for your homes — from the first claim to final resolution.

New-home orientations

We walk your buyer through the home — documenting deficiencies, explaining its features and components, and reviewing normal maintenance — so expectations are clear from day one.

24-hour emergency hotline

Your buyers always reach a real warranty team — day, night, weekends — so emergencies never land on you.

Trade coordination

We dispatch, schedule, and follow up with your subcontractors, so your staff never chase a trade again.

Quality-control inspections

Rigorous QA inspections catch issues before — and after — they become warranty claims, protecting both your reputation and your homeowners.

On-site warranty evaluations

We meet on site to evaluate warranty claims in person — no detached, online-only assessments like other companies.

Included at no extra cost

Powered by Cascade Connect

Every home we manage runs on the modern warranty platform we built ourselves. Your buyers get an experience they rave about; you get total visibility into the work we do on your behalf.

A homeowner portal they love

One clean dashboard for your buyers — claims, documents, and scheduling in one place, not buried in nested menus.

AI claim processing

Batches of claims become drafted service orders with the right subs assigned — reviewed by our team, then dispatched in a click.

Warranty analytics & real-time visibility

Every claim across every community, live — plus cycle times, subcontractor performance, and root-cause reports so you see exactly where your warranty load comes from.

One platform, every device

No separate, stripped-down mobile app — your buyers get the same full experience on phone, tablet, or desktop, not a crippled companion app.

Reviewing AI-drafted service orders in Cascade Connect before they're sent to subs
AI drafts every service order — our team reviews and approves each one before it sends.
Cascade Connect analytics dashboard with cycle-time cards and the root-cause report showing per-sub cycle times
Root-cause analytics with per-sub cycle times — full visibility into the work we do for you.
See the 60-second homeowner comparison

Why builders choose CBS

A specialized team, not a side department.

Cost-effective

Outsource warranty to a specialized team and cut the overhead of doing it in-house.

Expert team

Trained specifically in residential construction and high-touch homeowner care.

Tech-enabled

Full transparency for you, a seamless experience for your buyers — on Cascade Connect.

Scalable

We grow with your production volume, so service never falls behind your closings.

Two ways to work with us

Pick what fits your team.

Full-service

We run warranty management end to end — on Cascade Connect, included. The lowest-lift option for your team.

License Cascade Connect

Keep warranty in-house, but run it on our platform. Your team, our software — with the AI and analytics that save them hours.

See licensing & pricing

Get a Quote

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