Keep your warranty team.
Automate the busywork.
Already handle warranty in-house? Perfect — we're not here to take it over.
License Cascade Connect on its own — the same platform our team uses to manage thousands of homes — and let your existing staff handle far more, with less overhead and homeowners who actually rave about the experience.
AI drafts. People decide.
Every AI feature in Cascade Connect exists to save time by drafting — never to make the call for you. Each draft is reviewed by your team, and nothing reaches a homeowner or a subcontractor until a person has checked it and clicked send.
20 claims in. 10 subs dispatched. Minutes, not days.
After your evaluation, process an entire batch of claims at once — the AI writes the service orders and assigns the subs, your team reviews for accuracy, and a single click sends photo-rich PDF work orders to every sub. It's the heart of the time savings, and it's something no other warranty platform does.
Capture
Homeowner descriptions and your evaluation notes land on each claim — across a whole batch at once.
Process
One click. The AI drafts a directive service order for every claim and assigns the right subcontractor from your list.
Review & learn
Your team scans the batch for accuracy and adjusts anything — the human quality check before anything goes out. And it’s not static: when you edit a determination, the AI learns your specific way of making the call and corrects its output the next time it scans a similar claim.
Send
One click sends polished PDF service orders — with the claim photos embedded — to every assigned sub at once.
Most platforms still expect your team to write each work order and text subs one at a time. Cascade Connect turns a day of dispatch into a few minutes — with a human review built into every batch.
Know exactly which subs are slowing you down.
Cascade Connect turns a year of claims into warranty intelligence builders have never had — cycle-time tracking, subcontractor performance, and root-cause analysis. This is how you pick your trades on data and cut the costs at the source.
Global cycle time
Track average days-to-resolve across every claim and community, trended over time — so you know if service is getting faster or slipping.
Per-sub cycle times
See exactly how long each subcontractor takes from dispatch to done. Rank your roster on real performance, not gut feel.
Subcontractor scorecards
Volume, speed, and reopen rate per sub — the data to reward your best trades and have hard conversations with the rest.
Root-cause reports
Surface the recurring defects, products, and trades driving your warranty load — so you fix the source upstream, not the same symptom every month.
Other platforms show you a list of claims. Cascade Connect tells you which sub is your bottleneck, which product keeps failing, and where your warranty dollars actually go.
More ways it saves time
It's not the work that's hard — it's the volume of little things.
Cascade Connect erases the busywork between the work, so a lean team gets more done.
AI call intake that opens the claim
When a homeowner calls, the AI captures the issue — then a matching engine identifies the homeowner and files a structured claim from the call automatically. Not just an AI receptionist: it opens the claim for you.
Email open & click tracking
See when homeowners and subs open your emails and click through — so nothing important slips through unread, and follow-up is informed.
AI warranty determination drafts
For a batch of claims, the AI drafts a homeowner response with a coverage determination that quotes the actual warranty provisions — setting expectations before you roll a truck. Your team reviews and sends.
One clean thread per claim
Every message, photo, and update in one place. No inbox archaeology, no dead-end "no-reply" emails.
Built-in warranty provisions
Coverage is surfaced on every claim, so determinations are grounded and consistent.
Structured non-warranty disputes
Declined items are disputed through a dedicated button with built-in provision search, so homeowners cite the exact provision — you get a grounded dispute to resolve, not a wall of text to untangle.
Total visibility
Every claim across every community, in real time, on one dashboard.
One platform, every device
No separate, stripped-down mobile app. The same full Cascade Connect — every feature — on phone, tablet, and desktop, instead of a crippled companion app that sends you back to a computer for the real work.
Full-featured punch list creator
Build closing-walk lists with photos embedded on each item, then mark items off as you walk. Capture homeowner initials and signatures with on-screen inking, and work fully offline. Export a clean PDF sign-off sheet emailed straight from the app — all digital, no paper.
The homeowner experience
A portal homeowners actually use
Most builder platforms bury homeowners in nested menus and confusing screens never designed for warranty. Cascade Connect gives them one clean view — which means fewer "how do I…" calls landing on your team.
- Nested menus and tabs to dig through
- Requests that get lost in the shuffle
- Dead-end "no-reply" notification emails
- A generic interface never built for warranty
- One clean dashboard — nothing to hunt for
- Every claim, document & appointment in one place
- A real conversation on each claim
- Designed specifically for the warranty experience
How it compares
The basics, plus what others don't have — most warranty tools cover the table stakes. Cascade Connect adds the AI and warranty-specific pieces that actually move the needle.
| Capability | Cascade Connect | Other platforms |
|---|---|---|
| Branded homeowner portal | ||
| Multi-community claim dashboard | ||
| Automated notifications | ||
| Document & photo management | ||
| Batch-process claims → auto-draft service orders + assign subs | ||
| One-click PDF service orders (photos embedded) to all subs at once | SMS, one by one | |
| AI call intake that opens a homeowner-matched claim | Basic answering | |
| AI warranty determination drafts (provisions quoted) | Manual | |
| Structured non-warranty disputes + provision search | ||
| Per-subcontractor cycle-time reporting | Limited | |
| Root-cause warranty analytics (defect / product / trade) | ||
| Email open & click tracking | ||
| Same full app on every device (no separate limited mobile app) | Limited mobile app | |
| Purpose-built for builder warranty | Multi-industry |
Based on publicly available features of comparable home-builder warranty software.
Pricing
Simple, volume-based plans — unlimited users on every plan, metered by homes under active warranty, not seats. Annual prepay saves ~20%.
Starter
Single builder, warranty in-house
- Up to ~150 homes under warranty
- Unlimited users
- Email support
- $750 one-time onboarding
Growth
Active, growing builder
- Up to ~600 homes under warranty
- Unlimited users
- Priority support
- $1,250 one-time onboarding
Enterprise
Large or multi-region builder
- Unlimited homes
- Dedicated CSM + SLA
- API access & white-label
- Scoped onboarding
| Included | Starter | Growth | Enterprise |
|---|---|---|---|
| Unlimited users | |||
| Claims + one thread per claim | |||
| AI claim translation | |||
| Built-in warranty provisions | |||
| Homeowner portal | |||
| Documents, calendar & scheduling | |||
| Automated sub scheduling & service orders | |||
| Structured non-warranty disputes + provision search | |||
| Mobile field / punch app | |||
| Integrations / API access | |||
| Custom branding | Logo | White-label | |
| Support | Priority | Dedicated CSM |
Same team. Far more done.
Built by Cascade Builder Services — 5,000+ homes administered over 18 years. See it on your own workflow.