Introducing Cascade Connect
A modern warranty platform, built for home builders.
We've replaced our old Buildertrend setup with a platform we built ourselves — faster, more secure, and designed around how warranty work actually happens.
Section 01 — How it's built
What's under the hood
Every part of the platform is built for speed, security, and clarity — here's the short version.
Fast, and it keeps your place
The dashboard is built for speed and stays responsive even with a lot of claims open. Refresh the page and everything comes right back — your data, your view, your place — with no flicker or lost work.
Your data stays yours
Your client and subcontractor data is never exposed to the browser. Every request runs through secure server-side functions, and sign-in plus role-based permissions are handled by Clerk — so people only ever see what they're supposed to.
Scales with you
Cascade Connect runs on Neon, a cloud database that automatically scales up when traffic spikes instead of slowing down. Every query goes through Drizzle, which keeps data access clean and guards against common database attacks.
Intake that opens the claim
Plenty of tools can answer a call with AI. The hard part is what happens next: our webhook matches the caller to the right homeowner and opens a structured claim from what they described. And every AI output is a draft — a person on your team reviews it before anything is sent.
Section 02 — Then vs. now
What changed
A side-by-side of the old setup and what replaced it.
Getting into your account
Your builder workspace is ready. Here's how to get in — it takes about a minute.
Find your invite
Look for the invite email we sent to set up your account.
Set up your login
Click the secure link to verify your builder profile and create your password.
Open your dashboard
Jump straight into your warranty claims and homeowner records.
Ready to get started?
You'll need the invite we emailed you. Don't have it? Reach out to your account manager.