How to Submit Warranty Requests
If you have not activated your online account, please email us at warranty@cascadebuilderservices.com.
If you'd like to submit warranty requests using your smartphone, click here and follow the directions.
If you'd like to submit warranty request using your desktop computer, follow the directions below.
The first step is to login to your account. The client login form directly below is active:
Click the "Project Management" tab at the top of the page and click "Warranty" (DO NOT submit requests under the “To-Do’s” tab. We will not be notified and doing so will delay the processing of your claims):
Click the blue “+ Claim” button at the top right:
Please submit warranty requests individually. Fill out the form including all pertinent information. Please include pictures and/or videos by clicking the Add button next to Attachments. Here is an example:
Once clicking Add, you can attach videos and pictures by either clicking Browse My Computer or simply dragging and dropping the files at the area indicated at the bottom. Once you've added the files, click Attach Files at the top right corner:
After you've entered all details and attached pictures and/or videos, click Save at the top left corner. Submit all requests individually using this procedure. Once you've submitted all of your warranty requests, we'll contact you by the end of the next business day explaining the next steps.