Tutorial-How To Make A Warranty Request
Click here for a video tutorial. Otherwise, scroll down for a picture tutorial.1. Click "Make A Claim" at the top of our website.
2. Scroll down and input your Username and Password to login to your Homeowner Homepage.
3. Click "Submit a Customer Service Request".
4. Type a specific description and location of the item needing repair. Click "Add to List" after each item.
Please note: Prior to submitting a warranty request, be sure to confirm that all items are specifically covered according to the Limited Warranty Standards written in the Builder's One-Year Limited Warranty. A copy of the Builder's One-Year Limited Warranty is avaliable for download in the "Documents" section of your Homebuyer Homepage.
5. Click "Save and Finish" after all items have been entered.
6. You will recieve an email confirming that we have received your warranty request and we will call you within two business days to schedule a warranty claim review inspection.