Tutorial- How To Submit A Warranty Request
Warranty requests are accepted twice during your one year warranty period, once at 60 days and once at 11 months after the closing date of your home. Please follow the steps below to submit your 60 day or 11 month warranty request.
1. Click on "Make a Claim" above, scroll down and input your UserID and Password. Contact us if you forgot your UserID and/or password.
2. Once logged in, click "Submit a Customer Service Request".
3. Type a specific description and location of the item needing repair. Click "Add to List" after each item.
Please note: Prior to submitting a warranty request, be sure to confirm that all items are specifically covered according to the Limited Warranty Standards written in the Builder's One-Year Limited Warranty. A copy of the Builder's One-Year Limited Warranty is avaliable for download in the "Documents" section of your Homebuyer Homepage.
4. Click "Save and Finish" after all items have been entered.
5. You will recieve an email confirming that we have received your warranty request and we will call you within two business days to schedule a warranty claim review inspection.