Customer Satisfaction
Cascade Builder Services and your builder continually strive to make your hombuying experience pleasant. If you have completed your new home orientation, please let us know your level of satisfaction by filling out our customer satisfaction form. Simply add your comments and click "Submit" at the bottom. Your feedback is very important to us!
Make A Claim
Warranty requests are accepted at 60 days and 11 months after your closing date. Please login below to make a new warranty request and track existing requests. If you have forgotten your username or password, please contact us. If you have an emergency situation, as described here, please call 253-720-5503 or Toll-Free 888-429-5468 for immediate assistance. Thank you.
For a visual tutorial on submitting a warranty request, click the icon below.
Homeowner Homepage Login
Warranty Request Pictures
If you have already submitted a warranty request, had a warranty review inspection and have an assigned warranty request number, you can view the pictures taken at your warranty review inspection by simply typing this in your web browser: www.cascadebuilderservices.com/your warranty request numberView some sample pictures here.
Homeowner Manual
Below is a sample of our homeowner manual. Homeowners can login above to download a copy. Click the center of the graphic to view full screen.